Brittany's Beads & Books reserves the right to refuse service to anyone. There are no refunds on Physical or Digital Products/Services/Education/Speaking Engagements. Our time & expertise is valuable. Non-refundable Deposits are 50% & are required to receive Services or Book Engagements. Brittany's Beads & Books also reserves the right to promote or not promote the representation of services/products provided. By Purchasing, you are agreeing to the Terms, Conditions & Policy. We do not discriminate against others based on gender, age, race, religion, disability, hair, health or sexual orientation. Please allow 7-14 days for shipping.